Terms and Conditions

When you book a holiday arrangement with Triparison LTD in the UK, the following conditions, along with the information on their website, will be part of your contract with Triparison LTD, a company registered in England under company number 13256816. It's important to read and understand these conditions before confirming your booking and making payment. By doing so, you're indicating that you've read and agreed to these terms.

In this agreement, "you" refers to all persons named on the booking (including those added later), and "we," "us"; and "our" refer to Different Snow Limited. The contract is considered formed once you submit a signed booking form and payment is received, and we issue a confirmation invoice with the lead passenger's name listed first.

The lead passenger must be authorised to make the booking on behalf of everyone named in the booking, including those under 18 years old, and must be at least 21 years old. All payments to us must be made by the lead passenger.

To request a booking, you must pay a deposit, which is typically 20% of the total holiday cost, but may be higher in some cases, such as special bookings or peak times. If you cancel your booking, you'll be subject to cancellation charges as outlined in the amendments, transfers, and cancellation clause. We recommend that you obtain cancellation insurance prior to departure.

The balance of the payment is due 10 weeks before the departure date, and if we don't receive payment by this time, we may assume you wish to cancel the booking and keep all deposits paid up to that point. If you make payment after the due date, you'll be charged a late payment fee of £25.00 per day.

If you request that we pay a supplier earlier than usual, for example, to ticket your flights, you'll be required to pay the full amount upfront, which will be treated as part of your deposit and won't be refunded if you cancel your booking.

Payments can be made by debit or credit card, but we don't accept American Express cards. Once we confirm your booking and issue a confirmation invoice, a binding contract is formed between us. We agree that English law will apply to any disputes, claims, or other matters that arise between us, and any legal proceedings must be brought in the courts of England and Wales, unless you reside in Scotland or Northern Ireland.

Transports Delays

The passage you provided outlines the policies and regulations related to flight delays, cancellations, and other related issues. It states that flight timings are estimates only and subject to change for various reasons, and that airlines generally provide refreshments, meals, and accommodation in the event of a delay. However, depending on the circumstances, airlines may also be required to pay compensation or provide other forms of payment such as refunds or accommodation under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004.

The passage also mentions that if you are entitled to receive any compensation or payment from the airline under these regulations, the full amount of your entitlement is covered by the airline's obligations under the Denied Boarding Regulations. In the event that the airline does not comply with these rules, you can make a complaint to the Civil Aviation Authority on 020 7453 6888 or by e-mail to passengercomplaints@caa.co.uk or www.caa.co.uk – Referring Your Complaint to the CAA. It is important to note that if you have made any other arrangements in conjunction with your flight, a delay or cancellation of your flight does not automatically entitle you to cancel those arrangements.

Flights

As per EU Directive (EC) No 2111/2005, we must inform you about a "Community list"; that includes details of airlines that are banned from operating within the EU. You can access this list at https://ec.europa.eu/transport/modes/air/safety/air-ban_en. When you book a flight with us, we will provide you with the name of the actual carrier or likely carrier. If we can only provide the likely carrier at the time of booking, we will inform you of the actual carrier as soon as we become aware of it. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban, we will apply the provisions of the "Amendments, transfers or cancellation, by us" clause if we are unable to offer you a suitable alternative.

Please note that flight timings shown in our brochure or on our website are for guidance only and subject to alteration. We are not always in a position to confirm the flight timings at the time of booking. The airlines set the timings, which are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems, and passengers' ability to check in on time. Specific instructions relating to departure and travel arrangements will be sent with your travel tickets approximately two weeks before departure.

Please check your tickets immediately upon receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched, and we will contact you as soon as possible if this occurs. Any change in the identity of the carrier, flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges, except where specified in these conditions.

We make every effort to ensure that the information on our website and other marketing collateral is accurate, but it may be subject to alteration. The information in our "How To" guides and the "Travel Itinerary" is accurate at the time of publication but may be subject to alteration. It remains your responsibility to ensure that your transport arrangements are operating as shown in the guides or itinerary. We will not be held responsible for any loss, delay, or costs connected with adverse or weather conditions inappropriate for your intended activities.

Please note that we reserve the right to change any of the prices, services, or other particulars contained on our website or itinerary proposal at any time before we enter into a contract with you. If there is any change, we will notify you before we enter into a contract with you. If any of these details change after you make your booking, we will advise you of the changes. If you decide to cancel the booking, you may do so in accordance with the amendments or cancellation clause below.

Accommodation

If we are notified of any changes to the accommodation, services, or facilities before your stay, we will inform you as soon as possible. Please note that the destination information provided is for guidance purposes only and that the photos displayed on the website and Accommodation Sheets are intended to provide an impression of the accommodation and services offered.

Upon check-in, accommodation providers may require credit card details and authorisation as a security deposit. In case of any damage caused by you or any member of your party, guests may be charged to this card after check-out.

Please note that all properties have a set guest capacity, and any additional guests beyond this limit will incur an additional charge, which varies according to the property.

You are responsible for any damage caused to the property by you or any member of your party, and you will incur all costs for replacement or repair of such damage. You must make full payment for any such damage or loss as soon as possible, either directly to the accommodation owner, manager, 3rd Party Supplier, or to us. If the actual cost of the loss or damage exceeds the estimated cost, you must pay the difference once it is known. If the actual cost is less than the amount paid, the difference will be refunded. We strongly recommend that you have appropriate travel insurance to protect you in case of any such situation.

No Smoking Policy

Most third-party suppliers have a firm policy against smoking in their accommodations. Failure to comply with this policy may result in penalty charges and eviction by the supplier. In case anyone in the accommodation has smoked, additional cleaning costs or other related expenses may be charged.

Force Majeure

Unless otherwise specified in these terms and conditions, we cannot take responsibility or provide compensation if we are unable to fulfil our obligations to you due to a "force majeure" event. In this context, "force majeure" refers to any event that could not have been foreseen or prevented even with the utmost care and attention by us or the service provider involved. Such events may include but are not limited to war, civil unrest, terrorism, strikes, natural or nuclear disasters, extreme weather conditions, fires, outbreaks of serious disease at your travel destination, and any other similar events beyond our control.

Your Responsibilities

It is your responsibility to ensure that you have all the necessary documents, such as passport, visa, and driving license, required for your holiday and to make sure they are valid and with you at all times. Failure to do so will result in additional costs for which you will be responsible, and the company will not be liable. You are also responsible for checking in on time for flights and all other pre-booked components of your holiday, and the company will not be held responsible for missed flights or any part of the holiday that you fail to take up. There will be no credit or refund for lost or destroyed travel documents. At the time of booking, the company will provide you with information on passport, visa, and health requirements, and it is your responsibility to comply with all regulations. Failure to obtain a visa or to have your travel documents in order will result in cancellation charges, and the company will not refund any money in cases where you are unable to travel due to an invalid or mislaid visa or passport. Non-British citizens should check with their embassy or consulate for relevant requirements. The company recommends that you consult with your GP, practice nurse, or travel health clinic to discuss the health and vaccination requirements for your destination, and you should also check the Foreign and Commonwealth Office (FCO) travel advice, which is updated regularly and relates to political, economic, and other circumstances prevailing in countries throughout the world. The company will continue to operate holidays to a destination until the FCO issues advice to the contrary.

Guest Behaviour

The Company has the right to end your holiday at our discretion if we believe that your conduct could potentially cause distress, damage, annoyance or danger to our employees, third parties or their property. If, for any reason, you are deemed unfit to travel by an authority figure at the airport, we will not be responsible for your travel or holiday arrangements, including return flights. In this case, we will enforce full cancellation charges, and no refunds will be given. We are not obliged to provide compensation or cover the costs of any alternative arrangements you make.

Insurance

After making a booking with us, we highly recommend that you obtain travel insurance suitable for your trip, covering events such as pre-departure cancellation and valid for the entirety of your trip. When purchasing your policy, please disclose any relevant information such as pre- existing injuries or conditions to the insurer. The Company cannot be held accountable for any customers who fail to purchase adequate travel insurance. Please be aware that insurance provided by credit card companies and banks may have limited coverage. It is your responsibility to confirm that the policy provided by such entities complies with our conditions at the time of booking. Prior to departure, please provide us with the policy details for each member of your group, including the policy number, the name of the insurer, and their 24-hour contact number.

Our Responsibilities

(i) We assure you that we will make every effort to ensure that the holiday arrangements agreed upon in our contract are executed with reasonable skill and care. If, for any reason, we, our employees, agents or suppliers fail to deliver the promised holiday arrangements, or they

prove deficient, we will accept responsibility for the same. This means that we will be accountable if you suffer personal injury, death, or any other form of loss as a result of our failure to exercise reasonable skill and care. However, if you wish to make a claim against us, you must prove that we did not act with reasonable skill and care. Additionally, we will only be responsible for the actions of our employees, agents and suppliers if they were working within the scope of their employment or work as requested by us.

(ii) We will not be liable for any loss, damage, injury, illness, death, cost, expense, claim, or other liability that arises from the actions or omissions of the affected persons or members of their party, or from any third party not connected with the provision of your holiday, that was unforeseeable or unavoidable, or resulted from "force majeure" as defined in the contract.

(iii) Please note that we will not be responsible for any services that are not part of our contract. For instance, we will not accept liability for any extra services or facilities that your hotel or other suppliers offer that we have not advertised or agreed to provide. We also will not be liable for any excursions that you buy locally. Furthermore, our promise to use reasonable skill and care as outlined in the first paragraph above, remains unchanged regardless of any assurances made on our website, in any advertising material, or elsewhere.

(iv) We will rely on our promises to provide the contracted services and the relevant country's laws and applicable standards to determine whether the services were provided appropriately. If the services that led to your claim or complaint were in compliance with the local laws and standards, they will be considered to have been properly provided, even if they did not comply with UK laws and standards that would have applied if the services had been provided in the UK. However, if your claim or complaint involves the absence of a safety feature that would make a reasonable holidaymaker refuse to take the holiday in question, our obligations are limited to exercising reasonable skill and care as outlined in the first paragraph above. We do not represent or commit that all our services will comply with local laws and standards, and our failure to comply does not automatically imply that we did not use reasonable skill and care.

(v) We limit our liability to pay any claims that you may make against us. For example, we will only pay up to £500 per person affected in the case of loss, damage, or theft of luggage or personal possessions, unless a lower amount applies under this clause or the next. You must have appropriate travel insurance to protect your personal belongings, and any payment we make is subject to you providing satisfactory proof of the contents and value of the lost or stolen items and showing that you took proper care of your property. For all other claims that do not involve personal injury or death, we will pay up to twice the price paid by or on behalf of the affected person(s), excluding insurance premiums and amendment charges, unless a lower amount applies under the next clause. This maximum amount will only be paid if everything went wrong, and you received no benefit at all from your holiday.

(vi) In cases where the claim or part of the claim involves travel arrangements that are subject to international conventions or EU regulations, including getting on and off the means of transport used, our liability will be limited as if we were the carrier. We will only pay the maximum amount that the carrier would be required to pay you under the relevant convention

Conditions of Suppliers
The terms and conditions of the suppliers providing transportation, accommodation, and other holiday components will apply to your booking. These terms may be subject to International Conventions that limit or restrict the supplier's liability. The transport timings provided are based on factors such as weather conditions, maintenance requirements, and passenger check- in time. For flights, air traffic control restrictions may also impact the timings. Therefore, the timings provided are estimates only, and the Company cannot guarantee their accuracy. The Company is not responsible for any delay and is unable to make any special arrangements in case of a delay.

Medical Conditions

We offer holidays that are generally suitable for individuals with reduced mobility. If you or a member of your group has a medical condition or disability that may affect your holiday, or require special arrangements during the booking process, please inform us before confirming your booking so that we can assist you in assessing the suitability of the arrangements and/or making the booking. You must provide us with complete written details at the time of booking and whenever any changes in the condition or disability occur. Please also notify us promptly if a medical condition or disability arises after your booking has been confirmed that may affect your holiday. If we believe that we cannot reasonably accommodate the specific needs of the person in question, we reserve the right to refuse their reservation or to cancel it if we become aware of any medical conditions or disabilities that were not disclosed at the time of booking, or that develop after the booking has been confirmed.

Special Requests

Please let us know about any special requests you may have in writing at the time of booking. We will communicate your requests to the relevant supplier, but we cannot guarantee that they will be fulfilled. Please note that we will not be liable to you if your requests are not met. Some examples of such special requests include, but are not limited to, airline meals, specific room bedding, room types with additional benefits that are not paid for, special offer accommodation upgrades, honeymoon benefits, late check-out, baggage storage, and special transportation arrangements.

Data Protection

We may share your personal information, as well as the personal information of any individuals whose travel arrangements have been requested by you, with suppliers and carriers located outside the UK and/or EU to facilitate the services you have requested. For instance, if you have booked flights with us, we will share the email and telephone contact details of the lead passenger with your airline(s) so they can contact you in case of flight cancellations, schedule changes or delays. Your information will not be used by the airline(s) for any other purpose. If you do not wish us to share your details with the airline(s), please let us know. However, this may result in you not receiving information from the airline relating to operational disruptions. If you make special requests, such as special dietary, religious or disability-related requirements, which include sensitive information, the relevant data will also be shared with the appropriate suppliers and carriers to facilitate the requested services.

In case of a complaint: If you encounter any issues during your holiday, please inform the hotelier or other supplier, who will attempt to resolve the issue immediately. If they are unable to do so, please contact us, and we will do our best to assist you. We cannot accept liability for any problem after you return home if we or the supplier were not given the opportunity to rectify the issue at the time. If the complaint cannot be resolved on the spot, you should inform us in writing within 90 days of completing your holiday. If you do not follow this procedure, it may reduce or eliminate any rights you may have to make a claim against us or the relevant supplier.

All information correct as of April 2023.